Return and Refund Policy – Life Needs

At Life Needs, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience to all our customers across Pakistan.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order if:

• The product is damaged or defective.

• The wrong product has been delivered.

• The product has a verified manufacturing defect.

Products must be unused, in their original packaging, and accompanied by proof of purchase where applicable.

2. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, personal care, or safety reasons, particularly if opened or used. Products clearly identified as non-returnable are excluded unless they arrive damaged, defective, or incorrect.

3. How to Request a Return

Please contact our customer support team with your order number, a description of the issue, and clear photos or videos of the product where applicable.

4. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund request has been approved. Approved refunds will be processed through an agreed payment method. Processing times may vary depending on the payment provider.

5. Return Shipping Costs

If a return is caused by an incorrect, damaged, or defective product, Life Needs will coordinate an appropriate resolution. For other approved returns, return shipping costs may be the customer's responsibility.

6. Order Cancellation

Cancellation requests should be made as soon as possible before dispatch. Orders that have already been dispatched may not be eligible for cancellation.

7. Contact Us

For return and refund assistance, please contact Life Needs through the contact details listed on our website.

This policy does not limit any consumer rights available under applicable Pakistani law.